Do you provide transportation?
No, transportation to our tour sites isn’t currently included. Your booking confirmation will include a Google Maps pin with the exact meeting location.
Do we need to bring a flashlight?
No flashlights needed! We use specialty red light lanterns onsite to provide lighting without affecting your night vision.
What's your cancellation policy?
Private tours must be canceled six days or more in advance for a full refund. Individual tickets must be canceled at least 24 hours in advance for a full refund. If you book a tour or cancel an advanced booking after either cancellation window, your booking is nonrefundable.
If a tour is canceled due to weather and no alternate date is available, you'll receive a full refund.
What should I wear?
We recommend close-toed shoes for all seasons. In summer, temperatures range from 75-90 degrees at night, so we recommend shorts and a t-shirt. In winter, we recommend pants, a sweater, and a jacket (windbreakers are ideal) as temperatures can drop into the 30s and 40s after the sun goes down.
Should we tip our guide, and if so, how much?
If you feel your tour guide did an excellent job we encourage you to leave them a tip. The usual gratuity is 10-15% of the tour price, but it’s at your discretion. You can either tip them directly or we can add it to your credit card.
How old do you have to be to go on a tour?
Due to both the length of the tour and our special equipment, the minimum age to participate in a tour is 5 years old.
Can I customize a tour package for a small special event?
Yes! We arrange custom tours all the time. Our most popular special events are proposals, anniversaries, birthdays, and bachelor/bachelorette parties. To get started, get in touch with our special events team.
Do you arrange field trips?
Yes, we can arrange field trips for school groups, boy scouts, and girl scouts. Our field trips are a fantastic way to teach astronomy and mythology, and kids love it. To get started, get in touch with our special events team.
What amenities do you provide?
We want to make this an experience to remember. We include ice cold bottled water and a picnic basket full of sweet and savory snacks, along with chairs, outdoor pillows, and blankets to stargaze in luxurious comfort.
Do I need to make reservations in advance?
Yes, advanced reservations are required, and we recommend booking early as our tour times fill up fast!
What happens if a tour is canceled due to bad weather?
While we have over 300 cloud-free nights a year, sometimes weather ruins our plans. If that happens, we can either reschedule your tour for another night or will provide a full refund.
How many people can go on a tour?
We offer three standard tour types: private small groups for 1-5 people, private large groups for 6-10 people, and open group tours for up to 10 people. For anything larger, we offer custom special event packages, and you can access the proposal request here.
What’s an open group tour?
An open group tour is just that - open! Up to 10 people can buy individual tickets. It’s a great way for couples and individuals to enjoy our tours without having to pay extra for a private group. We cap the open tours at 10 people to ensure a great experience for every guest.
Sharing a drink under the stars sounds really romantic. Do you offer alcohol on the tours? Can we bring our own?
Due to strict liquor licensing in California, we don’t currently offer alcohol packages on our standard tours. However, depending on the tour location you may be able to bring your own.
For custom corporate or special events, we can work with you to customize food and drink packages.
Do you do corporate events?
Absolutely! From executive retreats and team building to company-wide conferences and celebrations, we’ll work with you to create an event to remember. Get in touch with our special events team to get started.